Help/Support/Contact Us/Tutorials
If you have a question or need help, FIRST check the FAQ below as they will likely have the answer to your question and save you lots of time. If the FAQ don’t resolve your problem or answer your question, then you can contact us and submit a support ticket using the link below.
Support Ticket or Contact Us
If you can’t solve your problem with the FAQs below, then you can contact us and submit a support ticket here. When submitting a support ticket please use the same email address you use to login to your account and describe your problem in as much detail as possible and let us know what browser and release version you are using as that is the first thing we will need to know to begin the process of solving your issue.
FAQs
I am having problems logging in or I have lost my password
I keep getting an error message when trying to log in to the Video Library or Member Drills Database
I get logged out after every time I view a video in the Video Library
When I log in, I only see some of my eBooks/videos and others are missing
I am having problems viewing/downloading my eBooks
I am having problems viewing videos
Logging in on and viewing videos on an iPad
I would like to cancel a membership or subscription
Member Drills Database
I am having problems printing from the Member Drills Database
Using the Bookmarks and Search Function
Various functions of the Member Drills Database
The various topics of content in the Member Drills Database
An example of a movie clip in the Member Drills Database
A complete overview of the Member Drills Database
WCC Video Library
A complete overview of the Video Library
I get logged out after every time I view a video in the Video Library
FAQ Solutions
I am having problems logging in or I have lost my password
If you have lost your password, simply click the “Recover Password” link on the login page and it will be emailed to you. Bear in mind that your account is based on the email address you gave when placing your order so make sure you are using that when logging in and when requesting your lost password. NOTE – Passwords are case sensitive.
I keep getting an error message when trying to log in to the Video Library or Member Drills Database
If you have logged in to the WCC Training Center successfully, but then get an error message or can’t log in to the Video Library or Member Drills Database, it is because you need to enable your cookies. You can Click here for a quick solution to enable your cookies or, because web browsers are constantly being updated, you could also do a web search for “How to enable cookies” for a more up to date solution.
I get logged out after every time I view a video in the Video Library
If you have to log in again every time after viewing a video in the Video Library, it is because you need to enable your cookies. You can Click here for a quick solution to enable your cookies or, because web browsers are constantly being updated, you could also do a web search for “How to enable cookies” for a more up to date solution.
When I log in, I only see some of my eBooks/videos and others are missing
If you don’t see all of your eBooks and videos when you have logged in, the chances are you have more than one account. An account is created for you for the email address you give when placing your order. So if you have given more than one email address when ordering you will have more than one account and will need to log into each account separately to view the eBooks/videos you have purchased with that email address. If you would like to merge all your purchases into one account and one email address, please submit a support ticket and let us know the different email addresses you have used and which email address you would like to use as your sole account.
I am having problems viewing/downloading my eBooks
Problems with downloading eBooks are usually caused by an old version of your browser, a need to clear your Cache or a slow internet connection. Unless there is a problem at our end, in which case we would be flooded with calls of people unable to download their eBooks, the problem is locally with your PC.
Please try these steps before contacting us for further help. This is important. Make sure you try these first before you contact us as we will direct you to do these first in the help process anyway.
- Clear the Cache in your browser. Here is a link with step by step instructions.
- Try to download the eBook with a different browser. The links below will allow you to download a different browser if you need one.
- Try downloading it on another PC with a faster internet connection
- Make sure your browser is the latest version. You can check for updates here –Internet Explorer – Google Chrome – Firefox – Safari.
If none of the four steps above solve the problem, please submit a support ticket and state that you have tried the four steps above and include the browser and version you are using – i.e. Internet Explorer 9.0. Then describe the process from the beginning to the point where you encounter the problem and any error messages you receive.
I am having problems viewing videos
Problems with viewing videos are usually caused by an old version of your browser, a need to clear your Cache or a slow internet connection. Unless there is a problem at our end, in which case we would be flooded with calls of people unable to download their eBooks, the problem is locally with your PC.
Please try these steps before contacting us for further help. This is important. Make sure you try these first before you contact us as we will direct you to do these first in the help process anyway.
- Clear the Cache in your browser. Here is a link with step by step instructions.
- Try to download the eBook with a different browser. The links below will allow you to download a different browser if you need one.
- Try downloading it on another PC with a faster internet connection
- Make sure your browser is the latest version. You can check for updates here –Internet Explorer – Google Chrome – Firefox – Safari.
If none of the four steps above solve the problem, please submit a support ticket and state that you have tried the four steps above and include the browser and version you are using – i.e. Internet Explorer 9.0. Then describe the process from the beginning to the point where you encounter the problem and any error messages you receive.
I am having problems printing from the Member Drills Database
If you are having problems printing from the Member Drills Database it is because the eBook you are trying to print is a large file (some are well over 200 pages). The easy solution is to print a few pages at a time. You can try printing 20 or 30 pages at a time and if that works try 50.
How do I cancel a membership/subscription
To cancel a membership/subscription, please submit a support ticket here. Note - you will receive a reply email to confirm your request. So please look for this and reply to confirm your request. When submitting your ticket, please be sure to use the email address you used when purchasing your subscription (which is also your username) and let us know what membership/subscription you would like canceled. Please note: there are no refunds for monthly memberships, so make sure you cancel before your next monthly payment. Please allow 72 hours (working days) for a subscription cancellation to take effect. Memberships are canceled once we receive your request.