I am having problems logging in or I have lost my password
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If you have lost your password, simply click the "Recover Password" link on the login page and it will be emailed to you. Bear in mind that your account is based on the email address you gave when placing your order so make sure you are using that when logging in and when requesting your lost password. NOTE – Passwords are case sensitive.
I keep getting an error message when trying to log in to the Video Library or Member Drills Database
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If you have logged in to the WCC Training Center successfully, but then get an error message or can't log in to the Video Library or Member Drills Database, it is because you need to enable your cookies. You can do a web search for "How to enable cookies" for the most up to date solution.
I get logged out after every time I view a video in the Video Library
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If you have to log in again every time after viewing a video in the Video Library, it is because you need to enable your cookies. You can do a web search for "How to enable cookies" for the most up to date solution.
When I log in, I only see some of my eBooks/videos and others are missing
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If you don't see all of your eBooks and videos when you have logged in, the chances are you have more than one account. An account is created for you for the email address you give when placing your order. If you would like to merge all your purchases into one account, please submit a support ticket and let us know the different email addresses you have used and which email address you would like to use as your sole account.
I am having problems viewing/downloading my eBooks
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Problems with downloading eBooks are usually caused by an old version of your browser, a need to clear your Cache or a slow internet connection. Please try these steps: (1) Clear the Cache in your browser. (2) Try to download the eBook with a different browser. (3) Try downloading it on another PC with a faster internet connection. (4) Make sure your browser is the latest version. If none of these steps solve the problem, please submit a support ticket.
I am having problems viewing videos
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Problems with viewing videos are usually caused by an old version of your browser, a need to clear your Cache or a slow internet connection. Please try: (1) Clear browser cache. (2) Try a different browser. (3) Try on another device with faster internet. (4) Update your browser to the latest version. If problems persist, submit a support ticket.
I am having problems printing from the Member Drills Database
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If you are having problems printing from the Member Drills Database it is because the eBook you are trying to print is a large file (some are well over 200 pages). The easy solution is to print a few pages at a time — try printing 20 or 30 pages at a time.
How do I cancel a membership/subscription?
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To cancel a membership/subscription, please submit a support ticket. Note — you will receive a reply email to confirm your request. When submitting your ticket, please use the email address you used when purchasing your subscription and let us know what membership/subscription you would like cancelled. Please note: there are no refunds for monthly memberships, so make sure you cancel before your next monthly payment. Please allow 72 hours (working days) for a subscription cancellation to take effect.
